General Sales Conditions

The present « General Sale Conditions » applies to all the deals handled by the Customer Service mentioned in the invoice.
General
Any orders received by mail, fax, phone call, e-mail or orders registered on one of the exploited websites, commits the Customer to the present “General Sale Conditions”. The orders are registered and validated at the condition of being accompanied with the complete payment. Any “validated” order is definite and cannot be cancelled by the only one-sided will of the buyer whatever the cause is.

Articles
The supplied articles are in accordance to those specified in the order. Photographs illustrating articles, descriptions and presentation texts do not enter in the contractual fields. The customer service is committed to answer any normally expressed request.

Delays
The orders are treated and delivered in the best delays. However, a possible delay does not give the buyer the right to refuse the goods, to request a discount on the selling price of the ordered goods, to cancel or terminate the agreement or to request for damage interest.

Selling Price
Unless written agreement, all our prices include taxes. Goods are charged on the current price basis, at the date of the placed order. Delivery costs are charged on top.

Terms of Payment
Payments are made with the order by cash, check, mandate, wire transfer or bank card. Any order not including its payment will not be validated.

Delivery
Goods travel at the risk of the addressee whatever the dispatching condition is. The sender’s responsibility will not be questioned, except if the present parcel is broken or damaged. If the parcel is broken or damage all claims must be made with the carrier service. After a delay of 7 work days, no claims will be accepted.

Property
The goods will remain the property of the salesman until complete payment.

Refund of damaged goods
The consumer has 7 work days to return the goods, without penalties, to the Treatment Center for exchange or reimbursement. Delivery and Return costs are not included.

Guarantee
Our product guarantee is based on an express agreement, strictly limited to the replacement of the goods, recognized by us as damaged, with the exception of any expenses, repairing and damage interest.

Refund from Credit
In some conditions, the return of the goods can give raise to a credit: These goods remain the property of the customer during a delay of 3 months.

Privacy Policy Statement
We can be reached via our contact form. Please click here.
Duo Confort respects the privacy of every individual who visits our website. We will not collect any personally identifiable information about you (i.e. your name, your address, your telephone numbers, or email address) from your use of our website unless you provide it to us voluntarily. You provide us personal information when you submit an online form for purposes such as creating an account or requesting a catalog. Our web server automatically recognizes no information regarding the domain or email address.
Any personally identifiable information obtained with your permission may be used to contact you for business or marketing purposes. However, we will not provide that information to third parties. It is your responsibility to keep Duo Confort's user ID's and passwords which access your Duo Confort account information confidential. Notify Duo Confort to change your Duo Confort account password. In some cases we may collect information about your IP addresses to help identify and analyze trends and statistics, and to help improve the content of our web page. This information is only used for the business purposes of Duo Confort.
If you have submitted personally identifiable information through Duo Confort's website and would like that information changed or deleted from our records, please contact us via our contact form. Please click here.
Regarding the use of cookies: Duo Confort uses internal cookies to store certain information when you enter our website. This information includes web addresses and ads from which you entered our site, along with pages visited on the website. This information allows us to track data for marketing purposes and allows you to store items in your shopping cart between sessions.
Third Party Cookies: We collaborate with third party vendors to serve you relevant ads when you visit other sites across the web. These vendors use cookies that help serve targeted advertisements. To opt-out of third party cookies, please visit the National Advertising Initiative Website.
With respect to Ad Servers: we do not partner with or have any other relationships with any ad server companies.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged in our site. When we transfer and receive certain types of sensitive information such as financial information, we re-direct visitors to a secure server and will notify visitors through a pop-up screen on our site. Unfortunately, however, no data transmission over the Internet or data storage can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our site, and you do so at your own risk. By accessing our Internet sites, you acknowledge and agree that we may notify you by email in the event of a breach of security involving your Personally Identifiable Information.
If you feel that this site is not following its stated information policy, you may contact us directly via our contact form. Please click here.
Duo Confort may update this privacy policy in the future to include any unexpected changes in practice. These changes will be posted to the website, and all web users are encouraged to review the policy at any time.

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